JetCommerce is excited to announce the impending release of a connector to seamlessly connect the data streams between Shopify and JetCommerce’s proprietary omnichannel order management platform – EcommerceIQ.

This connector is the answer to many brands’ woes, as ecommerce managers struggle to keep track of multiple sales channels switching between marketplaces, social commerce, and direct-to-consumer dashboards to monitor their online business.

“We are thrilled about the upcoming release of what this new connector can bring to our clients and the wider market,” said Roberto Kauffmann, JetCommerce’s Group Chief Product Officer. “For our brand clients, this Shopify and EcommerceIQ turnkey integration-as-a-service allows us to simply add and operate Shopify stores as an additional channel. Likewise, brands wishing to launch a store or existing Shopify merchants, can now easily scale up their business by tapping into our fulfillment and other EcommerceIQ services almost instantly. It also provides clients with centralized multichannel monitoring and insights that are vital for professional ecommerce.”

Slated to be released as early as January 2023, this connector enables the smooth flow of products, inventory, sales orders, returns, delivery updates, and all related data between EcommerceIQ and Shopify.

“Direct-to-consumer is a crucial piece of the puzzle. With the new public integration, our clients will have a 360 view of their operations, where they can manage and optimize their ecommerce business. This is an opportunity for brands and merchants to leverage their existing marketplace presence and create an efficient multi-channel strategy,” said Paul Srivorakul, JetCommerce Group Chief Executive Officer. 

With this new Shopify to EcommerceIQ connector, managing, monitoring, optimizing, and making informed multi-channel decisions becomes much easier.

Streamlined Ecommerce Operations

EcommeceIQ is the leading SaaS ecommerce enablement platform in Southeast Asia, it gives businesses the ability to manage and scale ecommerce processes from end to end. The world’s top brands are now using the platform’s proprietary technology as it streamlines operations and allows effortless scalability and monitoring capabilities.

This connector natively connects Shopify with EcommerceIQ. It aims to eliminate the tedium of managing multiple ecommerce channels from different dashboards, allowing EcommerceIQ clients to start selling directly to consumers without altering the current workflow. 

The connector is secured by the EcommerceIQ proprietary tokenized module and will automatically consume and synchronize order information, inventory, and pricing control through a unified panel.

Bringing D2C to Southeast Asia

JetCommerce and Shopify are at the forefront of enabling direct-to-consumer ecommerce in Southeast Asia. The partnership is structured to empower brands and merchants to get their products directly to consumers in the most cost-efficient way by lowering or even eliminating upfront store setup, implementation costs, and revenue sharing.

On its release, JetCommerce existing partners will have the exciting opportunity to be among the first to opt-in and sample the powerful capabilities of a webstore with full EIQ integration. The connector will then be brought to the broader market in the next few months following the pilot.

Making Ecommerce Easy

JetCommerce designed the integration to be easy and painless. With just a few clicks, businesses can be on their way to managing their entire marketplace and D2C channels directly from EcommerceIQ, optimizing anything from merchandise to content.

Demo sessions for potential new users are now underway, If your brand is looking to simplify the management of your marketplace, or Shopify online store, or looking to set up a new D2C channel visit us at www.ecommerceiq.asia, or www.acommerce.asia/shopify-plus-d2c for more information.

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JetCommerce, the largest end-to-end e-commerce enabler in Southeast Asia, has again been honored with accolades, cementing its position as a leading omnichannel ecommerce enabler and software solutions provider to some of the world’s biggest brands.

JetCommerce proudly received the Best Performing Enabler 2022 award from Shopee during the Shopee Brand Conference in September. The award recognized JetCommerce’s demonstrated outstanding performance in actively growing brand clients on the Shopee platform and maintaining high standards of operational and commercial excellence, specifically for its powerful and innovative brand strategies, store operations, top-tier marketing strategies, and creative implementation, outstanding customer service, and on-time fulfillment services.

Event Photo: JetCommerce Thailand CCO Apirada Tanapornwatana receives the Shopee Best Performer Enabler award

Meanwhile, JetCommerce was also awarded a Premium Tier certification under the Shopee Certified Enabler Program in the third quarter of 2022. This is the fourth consecutive quarter JetCommerce has received this highest recognition from the ecommerce platform.

The company was given this distinction for its continued excellence in brand growth, client success, and outstanding operational services in Warehousing, Order fulfillment, Shop Operations, Listing Management, Digital Management, Marketing, and Customer Service.

Top-Tier Marketplace Enabler

JetCommerce was cited as a 3-star enabler under the Lazada Certified Program, the highest that the Lazada platform awards and the fifth time in a row that it was given to the company. The partner program recognized JetCommerce’s exceptional work for On-Time Shipping, Fast Chat Response, Availability To Purchase, High Content Score, Number of Brands Onboarded, Lazada Features Adoption, Low Cancellation Rate, and Excellent Seller Rating.

KPMG-HSBC Report: As an emerging giant, JetCommerce will make an enduring impact on the global business environment in the next 10 years

Praised Emerging Giant in Southeast Asia

In their recent report by KPMG-HSBC JetCommerce was identified as one of the10 Leading Emerging Giants in Asia, in a report titled Emerging Giants in the Asia Pacific. The joint report studied 6,472 technology-focused start-ups with valuations of up to US$500 million in 12 key markets: Mainland China; India; Japan; Australia; China; South Korea; Hong Kong (SAR); Malaysia; Indonesia; Vietnam; Taiwan and Thailand.

The report cited that JetCommerce and its fellow emerging giants will make an enduring impact on the global business environment in the next 10 years by reshaping the way businesses operate and influencing how people manage their daily lives. The report cited two factors that are driving the Asia Pacific economy, which in turn are fuelling the growth of these companies: the rise of Asian economies as average incomes increases, and the increasing capability to deliver products and services with the support of digital technology.

“We are both proud to receive these awards and recognitions, and dedicate these to our team members who have consistently worked to deserve these honors,” said Paul Srivorakul, aCommere Group Chief Executive Officer and Co-Founder. “We are committed to continuing aiming for excellence in all areas to ensure that our clients, partners, and stakeholders will benefit from working with us.

Multichannel For All

In an additional 2022 milestone, JetCommerce signed a partnership with Canadian multinational ecommerce platform Shopify, as a Shopify Plus partner.

In talking about signing the Shopify partnership in a marketplace-dominant region, Mr. Paul added “Shopify gives brands full ownership of their online store and the relationship with their customers, while marketplaces give access to a broad general audience”.

“Brands having their own store is crucial for customer relationships, lifetime value, and branding. It also allows you to manage how you select to sell and market your products. All the while, marketplaces are important sales channels as they bring a lot of traffic and help you raise brand awareness. What’s important to know is that these two channels are not mutually exclusive. Marketplaces are essential due to the traffic that they generate, and having a direct-to-consumer site is a huge trust booster for customers,”.

“Brands will find that there are different audiences for each platform. It allows brands to market different products on each platform, and test what works best and where. And because you retain your first-party data on direct-to-consumer, your brand doesn’t need to go through all the pain and cost of acquiring new customers over and over again. The opportunity cost of not having your own direct-to-consumer channel far outweighs the cost of setting it up. Especially during tumultuous times where brands are fighting over margins to keep their businesses healthy”.

When asked what is the most strategic advantage of having a D2C channel, Paul replied: “The bottom line is, D2C enables better experiences with personalize products and it opens the beans for new commerce models like B2B, subscription, group buying, and omnichannel.”

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JetCommerce Indonesia has welcomed multinational conglomerate Panasonic on board. As the brand’s e-commerce enabler, JetCommerce Indonesia and Panasonic have set together ambitious goals in a country with 138 million devoted online shoppers.

Panasonic is one of the world’s leading large appliances and household electronics manufacturers known for its high-quality products and durable appliances. 

Panasonic has long seen e-commerce as a significant revenue channel and is now trusting JetCommerce Indonesia to scale its online business and realize its market potential in the country.

“JetCommerce Indonesia is excited to welcome Panasonic on board,” said Antonius Adang, Chief Executive Officer at JetCommerce Indonesia. “Throughout the process, we found a very eager-to-succeed partner, our team presented Panasonic with innovative strategies and a proven track record.

We have an excellent mutual understanding and synergy of our shared goals and what needs to be done to achieve them with a clear roadmap,” he added.

Electronics comprise 23% of Indonesia’s e-commerce revenue, making it the second largest category in the country, only behind the fashion category, which presents a gigantic potential for the JetCommerce and Panasonic partnership.

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JetCommerce was honored as a finalist in the Lazada Partner Award at the recent Lazada Brand Future Forum 2022. 

Held last September 1 at the Marina Bay Sands Expo & Convention Centre in China, the awards program celebrates the excellence demonstrated by JetCommerce Group within the retail ecommerce landscape in Southeast Asia, our ability to adapt our business strategies with agility in an ever-evolving commerce environment, as well as our creativity in conceptualizing and executing ways to engage customers and improve their shopping experience.

JetCommerce is Southeast Asia’s leading end-to-end omnichannel ecommerce enabler, trusted by the world’s top brands. Our full spectrum of enablement solutions allows our clients to experience unprecedented speed-to-market time, leverage our regional expertise, and world-class solutions. 

JetCommerce is recognized for its continued excellence in the following areas:

Unified Customer Experience

JetCommerce develops ecommerce campaigns and channel solutions with a holistic message and experience using innovative data and technology. Our messages are appropriately timed to leverage the brand experience to customers fully.

Membership Loyalty Programs

Our solutions integrate brands’ membership programs seamlessly into their LazMall store. We also help brands align their LazMall and offline loyalty programs to encourage repeat purchases and allow customers to enjoy incentives.

Customer Engagement Management

Our advanced customer operation experience allows brands to have better control over their valuable customer assets, enabling them to customize rewards according to each customer group’s buying journey.

Universal Shopping Campaign

Supporting Lazada’s top-performance marketing solutions with our algorithm-based solutions, we have automated selecting and optimizing SKUs, keywords, and creatives. As a result, campaigns have become more affordable, time-efficient, and easy to run. The boost in orders and traffic allows brands hefty returns on their investment.

JetCommerce has been a consistent top-tier enabler in Lazada and is a member of the online marketplace’s prestigious Partner Certification Program.

For four consecutive quarters in 2021 and 2022, JetCommerce Thailand was bequeathed Lazada’s 3-star award, the highest given to ecommerce enablers for excellence in operational and commercial services to brands across the region.

“JetCommerce is committed to continuing to provide ecommerce solutions with excellence and following world-class standards,” said Paul Srivorakul, JetCommerce Group Chief Executive Officer.

We want to extend our gratitude to our clients, the team at Lazada, and our #aTeam for their efforts in achieving our client’s success and upholding the highest operation and commercial standards.

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From Innovative Strategies To Marketplace Leaders

With a unique heritage in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to advancing dermatology and skincare solutions. Through trusted partnerships with healthcare professionals, Galderma ensures to meet individual consumer and patient needs with superior outcomes and offers cutting-edge, premium brands that fit people’s individual needs, across the full spectrum of dermatology through aesthetics, consumer care, and prescription medications.

As the market leader in the Philippine-derived derived Sensitive Skincare Market, its leading Consumer brand, Cetaphil was eyeing a move online. In addition to its range of classic best-sellers, including the cult-favorite Gentle Skin Cleanser, Cetaphil has introduced new ranges in recent years, including Cetaphil Baby, and Cetaphil Pro AD Derma, and Cetaphil Bright Healthy Radiance which was launched at the onset of the COVID-19 pandemic. With the emerging consumer trend for science-driven skincare, Galderma knew the potential of expanding its reach and introducing its brand benefits to a broader audience.

E-commerce Market Entry

Galderma was determined to establish a presence in the newly minted playground, that is e-commerce. The opportunity presented itself when COVID-19 hit. E-commerce boomed and became a significant priority for the group’s strategy. Being the market leader for sensitive skincare in the offline retail space, Galderma was determined also to secure its top position in the online marketplace leaderboards.

The Challenge

Galderma identified the strong presence of competition in the online market, and specifically in online marketplaces such as Lazada, Shopee, and Zalora.The group’s competitors have been in e-commerce for a number of years now and knew how to operate in an online environment and win the market. This means that Galderma needed a rapid go-to-market strategy with the accumulated know-how and technology to utilize the major market shift.

Choosing JetCommerce

JetCommerce account management team was able to recognize a gap in the market and developed an innovative approach to enter a highly saturated market.

Galderma entered a client partnership agreement with JetCommerce for end-to-end services including e-commerce platform design and development, performance marketing, order fulfillment and warehousing, delivery and logistics, customer service call centers, creative production, marketing planning, and strategy, and channel management.

With JetCommerce as the largest end-to-end e-commerce enabler in the region,  processes are more streamlined, reducing long-term unit costs operating under the economies of scale principle.

JetCommerce team started formulating Galderma’s strategy on multiple channels such as Lazada, Shopee, Zalora, Edamama, and now expanding outright services to Grab.

The Strategy

Using keyword and search data, JetCommerce team analysis of the market has shown that consumers are shifting towards dermatologically-backed, and science-driven products in the skincare industry, where consumers are increasingly well informed and constantly looking for each and every ingredient in the product.

The online consumers are very well aware of ingredients and their benefits – and JetCommerce team highlighted Galderma’s quality ingredients and supporting science in each campaign, assets, search ads, and throughout the brand’s online presence. While focusing on educating consumers about Galderma’s benefits, the team knew how to balance the premium brand positioning of Galderma together with the marketplace’s promo-driven audience and created a strategy that complemented the brand’s position in the market.

Collaboration, Technology, and Creative Thinking

Data presented by JetCommerce allowed Galderma to execute bundling and sampling strategies shifting assortments that started with 50+ SKUs to a selection that is growing by the day.

Using the analytics on consumer behavior, the team analysis detected that consumers usually purchase specific items together, allowing the team to respond quickly to the shifting demands by creating the right bundles.

Success and Achievements

JetCommerce team achieved success utilizing extensive market experience working with the top brands from various industries, relationships with the platforms and marketplaces, understanding of the market, the focus on innovating our systems and technologies, and a dedicated team that embodies the JetCommerce DNA.

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JetCommerce Indonesia announced today a strategic partnership with Turkish giant electronic seller Beko to grow its market and boost sales in Indonesia by building and managing Beko stores in leading marketplaces in Southeast Asia. This partnership aims to solidify Beko’s foothold in the Indonesian household electronics sector on major platforms: Tokopedia, Shopee, Lazada, and BliBli.

Currently, Beko’s own online store offers products that include big and small household appliances, heating, and cooling products, as well as hygiene accessories, and gift certificates. JetCommerce is Southeast Asia’s largest and top-rated, end-to-end e-commerce enabler, with a key presence in Thailand, Indonesia, China, Malaysia, and the Philippines since 2013.

Riding the Indonesia eCommerce Growth Wave

“Indonesia is projected to become the largest online commerce market in the Southeast Asia Market over the next few years, which means that establishing a strong presence and awareness in this market has become more and more crucial. We believe that JetCommerce has the capability to help us streamline and boost our operations in Indonesia’s major e-commerce platforms so that our customers can now easily purchase our quality products online. We are excited about this partnership and we can’t wait to grow our brand together with JetCommerce” said Ali Cagri Gonculer, Country Manager of PT Beko Appliances Indonesia.

A study by McKinsey revealed that 30 million Indonesians are adept at making online transactions, valued at at least $8 billion. The study foresees this market to grow to at least $40 billion by 2025.

JetCommerce: Committed to Client Service

Under this partnership, JetCommerce is responsible for establishing Beko’s ecommerce store on the Tokopedia, Shopee, Lazada, and BliBli marketplaces; providing customer service; as well as managing store operations, and warehousing & fulfillment. More specifically, JetCommerce will set up the shop-in-shop by uploading content in the merchandise page. Using its deep expertise in seller center back-end setup, JetCommerce will also test Beko’s marketplace integration, synchronize the stock keeping units, manage inventory and sales orders, and keep track of sales order status.

Before the launch of the Beko stores on the respective platforms, the JetCommerce team will develop go-live scenarios and test all end-to-end ecommerce processes to ensure a seamless customer experience. On the administrative end, JetCommerce will oversee the API integration from the seller center and backend fulfillment department.

In terms of ongoing shop-in-shop management, Beko has entrusted JetCommerce with recommending and utilizing all marketplace features to maximize the store’s sales potential. Part of the daily operations that JetCommerce is expected to deliver is content management in Beko’s stores in the marketplaces. This includes stock keeping unit (SKU) and bundle set creation, uploading and categorizing merchandise content, managing and uploading marketing assets such as banners, and the creation of virtual merchandise bundles.

“As the demand for ecommerce in Indonesia continues to expand, JetCommerce is committed to providing the best possible ecommerce services to Beko. We are grateful to Beko for putting their trust in our track record, knowledge, and skills,” said Antonius Adang, JetCommerce Indonesia CEO.

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Even before the pandemic, live streaming in e-commerce had started to gain popularity among shoppers, enabling them to engage with influencers, attend online events, and discover new products. The lockdowns and social distancing restrictions have only served to amplify the use of live streaming and revolutionize the e-commerce sphere.

In recent years, consumer shopping habits have shifted, and live streaming has become a newfound way for retailers and brands to connect with shoppers.

A Fun and Exciting Approach

To better serve our brand clients, JetCommerce offers live-streaming services to engage and retain the audience in a fun and exciting new way.

Pedigree and Whiskas, the world-leading brands of pet food, have partnered with JetCommerce to oversee their live-streaming functions. We have been managing their official store on Shopee since July 2021. The brands decided to embark on a live-streaming journey with JetCommerce. The strategies we implemented for the brands are focused on the data, as we aim to keep the customers informed on the best nutritional practice and health-related matters for their pets.

Under this partnership, JetCommerce broadcasts weekly live streams (4 streams per month) for the two brands. As the largest e-commerce enabler in Southeast Asia, our task is to manage the entire live-streaming process from the strategy to conceptualization, content, production setup, and marketing leading up to the live-streaming session.

Our team invites celebrities to participate in live-streaming events to boost engagement and sales. Dr. Tarng, a leading veterinarian in Thailand, is one of our special guests who regularly hosts live-streaming sessions. She shares her insights on pet health, feeding schedules, and nutritional values and gives practical advice to viewers who tune into the show.

Since broadcasting started, Pedigree and Whiskas have racked up a solid fan base on their Shopee store, with an average of 10,000 viewers per session and about 1,000 additional followers after each live stream event, and still growing!

Live Streaming: Revolutionizing E-commerce

The live-streaming market is projected to expand by 22.4%, reaching $4.26 billion by 2028. New researches suggest that brands should consider adding the live-streaming approach to the marketing mix to engage with the 370-million Southeast Asia on a deeper level.

JetCommerce can amplify your brand voice and identity through a fun and interactive social experience. These real-time videos can introduce and review your product, bringing your brand to life right where your customers spend the most time.

By offering innovative live-streaming services, JetCommerce helps brands communicate, connect, and build relationships with their customers while boosting sales for their business.

Our broadcasting and live-streaming solutions encompass the complete range of relevant services, from developing the right strategy for your brand to sourcing influencers and hosting the event with our in-house broadcasters. We can create a detailed communication plan and organize the live session for your brand. Our offerings also include post-production analytics with in-depth data about the campaign, audience, and your viewers’ shopping preferences so you can better plan your next move.

Our production professionals work with state-of-the-art equipment to produce quality-broadcast live-streaming videos that best represent your brand at JetCommerce headquarters in Thailand.

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JetCommerce is proud to announce that we were recognized by Shopee as the Best Performing Enabler during the Shopee Brand Conference 2022.

JetCommerce received the award for actively growing brand clients on the Shopee platform and maintaining high standards of operational and commercial excellence.

The Shopee Brand Conference 2022 aims to celebrate brands’ achievements on the platform, recognizing those that demonstrated outstanding marketing and commercial performance in the past year.

JetCommerce received the award for actively growing brand clients on the Shopee platform and maintaining operational and commercial excellence in the following areas:

• Powerful and innovative brand strategies
• Excellent store operations
• Top-tier marketing strategies
• Creative implementation
• Outstanding customer service
• On-time fulfillment services

JetCommerce Thailand Chief Commercial Officer (CCO), Apirada Tanapornwatana, was present at the Shopee awards event to represent the company and to receive the award.

“We want to thank our brand clients for instilling your trust in us. We truly appreciate your partnership. Our team is dedicated to consistently guaranteeing the highest standards, superb performance, and fantastic customer experience,” Apirada Tanapornwatana said.

“Thank you to Shopee for your continuous support. We sincerely appreciate your close partnerships, and we are looking forward to our future collaborations!” she added.

Most importantly, JetCommerce would like to express our great appreciation for our #aTeam members who are deeply committed to serving our brand clients with excellence, allowing us to constantly achieve success in our operations, order fulfillment, and customer satisfaction, and other ecommerce functions.

Consistent Award Winner

This is the latest in a series of recognitions that JetCommerce received from the Shopee. For three consecutive quarters this year, JetCommerce has received Premium and Certified badges from Shopee‘s Certified Enabler Program.

In the last quarter of 2020, JetCommerce also received the Shopee Consumer Choice Award. JetCommerce is a member of the Shopee-Certified Enablers Program in Thailand, China, the Philippines, Indonesia, and Malaysia.

The awards were given in recognition of JetCommerce’s proven track record of brand growth excellence, client success, and outstanding operational services in the following areas:

• Warehousing
• Order fulfillment
• Shop operations
• Listing management
• Digital management
• Marketing
• Customer service

Regional E-commerce Powerhouse

JetCommerce is the largest, top-rated, award-winning e-commerce service provider in Southeast Asia, offering robust end-to-end e-commerce business solutions for global brands across the region.

JetCommerce has consistently been recognized by other prestigious ecommerce business partners, receiving a variety of best performance honors from Google, social commerce platforms, marketplace, and leading brands and retailers.

About JetCommerce

JetCommerce is the leading end-to-end e-commerce enabler in Southeast Asia. We drive brands to achieve their e-commerce goals with high-performance digital marketing, online store development & management, data & analytics, customer care, fulfillment, and delivery services.

The aTeam, our 700+ staff across the region is dedicated to providing seamless integration between offline & online, with 5 fulfillment centers driving global leading clients to e-commerce success.

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If your brand is competing on marketplaces in Southeast Asia, this one is for you.

To compete effectively in what is dubbed the Southeast Asian marketplace price wars, it is crucial to know your brand’s position in the market, with the key to establishing the right competitive pricing strategy without sacrificing profit and growth being to know your competitors and market prices.

EcommerceIQ, the leading e-commerce management platform in Southeast Asia launched by JetCommerce group in 2019, is introducing its latest feature, built to give you the competitive advantage you need. Price Intelligence is a new comprehensive price tracking and monitoring tool that will help your brand stay updated on the market prices of similar products and find the right balance between profitability and scale.

Since Mega Campaign 3.3, JetCommerce has been using Price Intelligence internally to QC the campaign product prices. With the new breakthrough Price Intelligence tool, there’s no need to manually track your brand or your competitors’ prices and sales performance on e-commerce marketplaces anymore, now Price Intelligence can do all of that for you in real-time!

Price Intelligence is part of EcommerceIQ Market Insights’ web-scraping technology. This new feature obtains real-time product data from the marketplaces such as Lazada and Shopee, enabling you to have an overview of entire the pricing data in the market. The tool can see the fluctuations of your campaign products and the marketplace’s performance – all from one single dashboard.

Price Intelligence makes it simple to track the price and performance of the product groups similar to yours or your competitors and monitor campaign products, such as flash sales and pay-day sales. It also enables you to adjust your product prices for optimal revenue, create and monitor product categories that include items from specific brands and sellers, and track grey seller products

Price Intelligence is robust and easy to use. By simply adding the product URL from the Lazada or Shopee marketplaces, you will be able to view the information you need.

Want to learn more about Price Intelligence? Visit this page for more information.

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